A call or meeting to understand what you need, whether that's a new website, custom software, a marketing push, or all three.
You get a clear written proposal — what's included, what it costs, and roughly how long it will take — before any commitment is made.
Once you're happy to proceed, we confirm content, brand assets, and access requirements, and agree on how we'll communicate through the project.
You see and approve designs before development starts — this is where most of the back-and-forth happens, and it's the cheapest stage to make changes.
Development happens in stages with check-ins, not a single black-box handoff at the end. You'll see progress, not just promises.
Before anything goes live, it's checked on real devices — phones, tablets, different browsers — since that's how your customers will actually see it.
We schedule launches to minimise disruption and stay available in the days immediately after, since that's when small issues tend to surface.
You get shown how to use what we built, plus ongoing support options if you'd rather we handle updates and maintenance going forward.
No pressure, no hard sell — just a straight answer about whether we're the right fit for your project.