Corrective Maintenance
Diagnose and resolve verified defects and operational issues.
Support coverage
A practical support model for business-critical applications.
Preventive Maintenance
Updates, dependency reviews, monitoring and database optimisation.
Enhancements
Prioritised new features, usability improvements and integrations.
User Support
Administrator assistance, documentation and refresher training.
Release Management
Testing, deployment planning, rollback preparation and change records.
Reporting
Service activity, incidents, improvements and roadmap recommendations.